Shipping / Terms / Conditions
Products ship via US Postal Service, and include tracking/delivery confirmation and insurance. You will receive an email when your order ships with a tracking number. Shipping charges vary by product and are based on weight and item value.
Products ship within the lead time quoted on their product page.
Currently, we can ship to:
- United States
- United Kingdom
Because we do not presently have agreements with international distributors, customers outside the United States will be responsible for any VAT, customs duties, or excise taxes levied on our products. We apologize for the inconvenience, and welcome referrals to potential distribution partners.
If your locale is not on the list above, please send us a note and we'll calculate shipping costs and update our online store.
We make every effort to recycle and reuse packing materials, so don't be surprised if you notice some variation from one order to the next.
FlySorter accepts Visa, MasterCard, American Express and Discover. We do not retain your credit card information when you use our secure online store.
If you prefer not to enter your credit card information online, please email us directly and we can arrange to take your information over the phone.
We can also issue a quote to and accept purchase orders from most research institutions. Payment terms are Net 30 days, by check or money order.
FlySorter products come with a 90 day, money-back guarantee. If you are unhappy for any reason, please email us, and we'll do our best to make it right.
Beyond 90 days, support issues are handled on a case-by-case basis. Please contact us and we will arrange for repair or replacement, as necessary.
Sales tax is charged as required by law in the sate of Washington.
Currently this means sales tax is not applied to orders shipped outside the State of Washington, and the appropriate tax will be added to in-state orders.
Privacy and Security:
Any personal information collected on our site or provided over the phone is kept strictly confidential. We will not sell or share customer information with anyone. If you would like to be removed from our mailing list please click the “unsubscribe” link on our newsletters, or contact us for assistance.